Terms & Conditions

These terms and conditions outline the rules and regulations for the use of our website and services, including the purchase of custom-made t-shirts and sweatshirts. By accessing or using our services, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, you must not use our services.

Custom Products

All products offered by Drew Ruben are custom-made to order. This means that each item is uniquely created based on the design, phrase, or graphic you selected. Due to the nature of custom products, slight variations in color, design placement, and overall appearance may occur. We strive to create each product as accurately as possible based on the images displayed on our website.

Ordering Process

When placing an order with us, the process is straightforward but requires attention to detail to ensure a smooth transaction. All orders must be placed directly through our website, where you will be prompted to provide accurate, complete, and up-to-date information, including your contact details, shipping address, and payment method. This information is critical for processing your order correctly and ensuring timely delivery. After submitting your order, you will receive a confirmation email outlining the specifics of your purchase, including the items ordered, the total cost, and the expected delivery timeframe. It is essential that you carefully review this confirmation email to verify that all the details are accurate. If you notice any errors or need to make changes to your order, you have a 24-hour window from the time of placement to request modifications. Beyond this period, while we strive to accommodate requests, we cannot guarantee that changes can be made, as production on custom orders may have already begun. Your attention to such details will help us provide you with the best possible service and ensure that your order is processed without any issues.

Payment Terms

We strive to make the payment process as clear and secure as possible. We accept a variety of payment methods to accommodate your preferences, including major credit cards and PayPal. Please note that payment is required at the time of order placement; your order will not be processed until we have received full payment. This ensures that we can promptly begin creating your custom t-shirts or sweatshirts. All prices listed on our website are displayed in Dollars and include any applicable taxes, ensuring transparency and no hidden fees. We reserve the right to adjust prices at any time without prior notice, so please review the total cost of your order before completing your purchase.

Shipping and Delivery

We are committed to ensuring that your custom t-shirts and sweatshirts reach you promptly and efficiently. We offer shipping both domestically and internationally. To determine the shipping options available for your location, please consult our shipping policy, which provides detailed information on shipping areas and restrictions. Shipping costs are calculated based on your delivery address and the shipping method selected at checkout. This ensures that you only pay for the shipping service you choose. Delivery times can vary depending on your location, the shipping method, and current demand. While we provide estimated delivery times at checkout, please note that these are approximations and not guaranteed. Occasionally, delays may occur due to unforeseen circumstances, such as weather conditions or logistical issues. For international orders, please be aware that you may incur additional costs such as customs duties, taxes, or import fees, which are the responsibility of the customer. We recommend checking with your local customs office to understand these potential costs before placing your order. We try our best to provide you with a smooth shopping experience, and we appreciate your understanding of these shipping details.

Returns and Exchanges

We take returns and exchanges but on specific terms, which are all discussed in our return policy. If you want to learn how to return or exchange the product that’s been delivered to you, then you should visit our return policy. You can find the link at the end of the website in other links.

Intellectual Property

All content available on our website, including but not limited to images, designs, text, and logos, is the exclusive property of Drew Ruben and is protected under applicable intellectual property laws, including copyright and trademark regulations. Unauthorized use, reproduction, or distribution of any content from our website is strictly prohibited and requires prior written consent from us. This means you cannot copy, modify, display, or otherwise exploit any of our content for commercial purposes without explicit permission. In addition, if you provide any custom content for your order—such as phrases, graphics, or images—you represent and warrant that you have all necessary rights to use such content and that it does not infringe upon the intellectual property rights of any third parties. You are responsible for ensuring that your custom content is legally permissible and that it does not violate any copyrights, trademarks, or other intellectual property rights. Any claims or disputes arising from the use of such content will be your responsibility.

Limitation of Liability

We are dedicated to providing accurate and up-to-date information on our website to enhance your shopping experience. However, despite our best efforts, we cannot guarantee the absolute accuracy, completeness, or reliability of all content provided. Consequently, we expressly disclaim any responsibility or liability for any errors, omissions, or inaccuracies that may appear on our site. Additionally, we do not assume any responsibility for any direct, indirect, incidental, special, or consequential damages that may arise from or be related to your use of our services, products, or website. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, whether based on warranty, contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages. Your use of our website and services is at your own risk, and we are not liable for any claims or losses that may result from such use.

Privacy Policy

We collect the information necessary to process your orders and provide you with a personalized shopping experience. If you want to know what we will ask you and the information we will save about you, then visit our privacy policy section.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of (). Any disputes arising out of or relating to these terms will be resolved in the courts of [Your Jurisdiction].

Changes to Terms and Conditions

Drew Ruben reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the updated terms.

If you have any questions or concerns regarding these terms and conditions, please contact us at (802) 509-9504.